Expand your thinking and return to your job – and your life – with fresh ways to approach challenges and build better retail experiences.

The future of retail relies on creating great shopper experiences. Develop a mindset of innovation and creativity at Shop!X 2019.

Disney’s former head of Innovation and Creativity will host a one-day workshop at Shop!X 2019 — and you are invited! This dynamic presenter will shake things up and help you learn by doing. Workshop participants will leave with tools to instill creativity at all levels of your team.

We are excited to welcome back
Duncan Wardle!

Avalon Hotel

November 6-8, 2019
Metro Atlanta, GA, U.S.


INNOVATION WORKSHOP with Duncan Wardle — Instill creativity at all levels of your team with tools from Disney’s former head of Innovation and Creativity.

THE RETAIL CHALLENGE — Join colleagues to tackle a real-world retail problem in a one day competition.

THE EXCHANGE — Get face-to-face with potential business partners in popular speed networking format.

ECONOMIC OUTLOOK — Find out what to expect from the economy in 2020 and beyond from global consultant ITR Economics.

SHOP! NIGHT OF HONORS AWARDS DINNER — Join us to celebrate new inductees into the Shop! Hall of Fame, announce the Andrea Martin Volunteer of the Year, recognize Shop! Women of Distinction honorees and Merriman Above & Beyond Recipient honorees.

THEME PARTY — Escape to Margaritaville!

WHAT’S IN STORE FOR NONTRADITIONAL RETAIL – PANEL DISCUSSION — Defining Customer-Centric in a Nontraditional Retail World — Retail industry experts discuss the urgency to bring customer experience to the forefront of all retail environments — from hotels, airports and cruise ships to banks.

SHOP! | RDI BLOCK PARTY & RETAIL TOUR — Visit retailers and network with a cross-section of retail environments industry colleagues at this casual street party.

If you’re a Retailer or Brand, use the button below to apply for your complimentary registration to Shop!X events.

Shop!X 2019 Agenda

Pre-Event. Tuesday, November 5


12:00 pm 4:00 pm Board Meeting
2:00 pm 5:00 pm Registration Open
6:00 pm 8:00 pm
8:00 pm 9:30 pm Board of Directors Dinner (invitation only)
Wednesday, November 6
8:30 am 5:00 pm Retail Challenge Briefing & Challenge
[location: Microsoft Technology Center]
sponsored by
9:30 am 5:30 pm Registration Open
(Skelton Foyer)
5:00 pm Turn in Retail Challenge videos/lobby
6:00 pm 6:30 pm First Timers Welcome Reception (Hagood Reception Area)
6:30 pm 7:30 pm Welcome Cocktail Reception (Hagood Reception Area)
sponsored by
7:30 pm 10:30 pm Shop! Night of Honors Awards (Teasley Ballroom)
Thursday, November 7
7:00 am 8:00 am Exhibitors Set Up (Skelton Ballroom)
8:00 am 9:00 am Networking Breakfast sponsored by
9:00 am 9:30 am Shop! Annual Membership Meeting (Skelton Ballroom)
9:30 am 10:30 am Retail Challenge Team Video Presentations (Skelton Ballroom)
10:30 am 11:00 am Break
11:00 am 12:30 pm Economic Outlook: Alex Chausovsky, Director of Speaking Engagements, ITR Economics (Skelton Ballroom)
sponsored by
12:30 pm 1:45 pm Networking Luncheon with Women’s League
Presenter Susan Lazaro, Director, Commercial Merchandising & President, Coca-Cola Women’s Linc Business Resource Group

(Teasley Ballroom) sponsored by
2:00 pm 3:00 pm What’s in Store for Nontraditional Retail – Panel Discussion Moderator: Alison Embrey Medina, Director of Content | RetailX Panelists: Angela Kuzma, VP Restaurant & Bars, Global Operations, Marriott | Lindsay Henningfeld, RDI, Retail Designer, Retail Network Delivery, SunTrust Bank | Myra Vaughn, Principal, MG2
3:00 pm 3:30 pm Break
3:30 pm 5:30 pm The Exchange @ Shop!X
6:30 pm 7:30 pm Cocktail Reception
(Hagood Reception Area)
sponsored by
7:30 pm 10:30 pm Margaritaville Theme Party (Teasley Ballroom) | Retail Challenge Winners Announced
sponsored by
Friday, November 8
8:00 am 9:00 am Networking Breakfast
sponsored by
9:00 am 1:00 pm Innovation Workshop: Duncan Wardle (Skelton Ballroom)
1:00 pm 1:15 pm Closing Comments | Survey Drawing (Free 2020 Shop!X registration)

Previous Shop!X Events






See more photos of Shop!X2018 here. Hope to see you at Shop!X 2019. Stay tuned for more details.

Shop!X is so much more than an annual association meeting. The two-day conference is packed with sessions and interactive workshops that directly relate to real-world retail experiences and business practices to help keep your operations relevant. Shop!X is also a celebration of our remarkable members, an opportunity to meet new business partners or network with old friends.