Incomplete or inconsistent product content at the shelf or online is costing retailers big bucks, a new survey concludes.
In “The State of Product Content 2024,” commissioned by data management provider Syndigo, 50% of respondents had abandoned a potential purchase online or in-store in the last six months because they couldn’t find sufficient information about a product. Another 35% returned a product because it didn’t meet their expectations based on the content they reviewed before purchase.
“Product content is hugely influential in guiding consumers’ decision-making processes from purchase decisions to building brand loyalty, all underscored by the demand for unparalleled customer experiences,” said Syndigo CEO Simon Angove. “This research shows that businesses around the world can unlock the value of their product data to accelerate sales by delivering richer, more engaging product content.”
For European countries in particular, eco-friendly-related information about products, such as how they impact environmental, social, and governance (ESG) initiatives, ranks high.
The survey gathered responses 6480 consumers (aged 18+) from the U.S. and France, Germany and the U.K.
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