Customer service and supply chain management also on the list for AI investment
Disconnect between top-level execs and shoppers on customer experience and relevance found in study
Former Taco Bell exec Julie Felss Masino to take restaurant chain’s reins
He will succeed Yum! Unit’s Mark King, who Is retiring at year-end
Archie McEachern assumes newly created role to drive brand's integrated merchandising strategies
Also announces CFO stepping down
It’s not just on the sales floor or loading dock – C-suite vacancies are also proving hard to fill
Financial execs see growth amid uncertainty
Ex-Nordstrom executive to lead company's digital transformation
Pietro Beccari, Delphine Arnault move up