CFO is out, must pay back retention bonus, while a new Executive Chair is added
Move comes amid major sales tumble
C-suite shuffle includes hiring former Abercrombie exec
Customer service and supply chain management also on the list for AI investment
Disconnect between top-level execs and shoppers on customer experience and relevance found in study
Former Taco Bell exec Julie Felss Masino to take restaurant chain’s reins
He will succeed Yum! Unit’s Mark King, who Is retiring at year-end
Archie McEachern assumes newly created role to drive brand's integrated merchandising strategies
Also announces CFO stepping down
It’s not just on the sales floor or loading dock – C-suite vacancies are also proving hard to fill
