The new study found a big disconnect between how retail CEOs and management teams think of Artificial Intelligence
Additionally, retailers are decreasing in-store staff fulfillment services
Millennials, boomers and Gen X more likely to use a traditional checkout aisle or counter
Disconnect between top-level execs and shoppers on customer experience and relevance found in study
By 2030, the trend could alter the industry’s supply chains and push stores aside, says Ogilvy Consulting