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Andy Austin

Andy leads a team that continuously pushes the limits of technology to create relevant, seamless connections between people and brands, and to deliver in-store and on brand technology solutions. A proven authority in customer experience and product realization, particularly in retail environments, Andy has a decade of brand-side sales, marketing and operations experience in the wireless and consumer electronics industries. He has spearheaded a multitude of next-generation initiatives through the development of smart customer-facing technologies, including the first worldwide launch of the award-winning Microsoft Surface within AT&T stores. As a former Executive Director, Retail Customer Experience at AT&T, Andy evolved the Cingular Wireless mobile phone stores to ATT's experiential shopping experience. His team initiated the use of digital tools to augment the relationship creation between shopper and salesperson.