IT’S OCTOBER, WHICH means the masks are coming out, ghosts are appearing and people are once again paying good money...
I DON’T THINK ANY of us has to look very far these days to feel the weight of what is happening around us. There are moments...
AFTER SPENDING DECADES working alongside global brands, retailers and experience creators, I have had the privilege of participating in countless conversations about value, innovation, consumer expectations...
“CUSTOMER EXPERIENCE,” OR CX, has been on the lips of every store designer and marketing professional for about a decade now. Most in our industry define...
GOOGLE’S RECENT ANNOUNCEMENT of Universal Cart is one of the most significant shifts in commerce since the rise of e-commerce itself. Though much of the attention...
THERE IS A MOMENT, JUST AFTER the announcement of the winning concept is made, when everything feels suspended. The 6-hour Retail Design Challenge sprint has concluded....
Some reflections of annual event that took place in Barcelona
I was recently in Amsterdam, and as I always do when I’m there, I stopped in to check out the Adyen pop-up in the company’s headquarters...
Sephora’s “Store of the Future” has several opportunities to improve its interactive technology
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