Nearly three-quarters plan to tighten budgets and be more selective on purchases
Theft was the top concern for 70 percent of brick-and-mortar retailers
Preference for in-store shopping has increased since pandemic
Most retailers said they already use AI to understand customer preferences
Increasing rent prices also a concern for brick-and-mortar retailers
Luxury consumers' optimism about the economy is not increasing sales on luxury goods
December was the strongest month of 2023 for furniture sales
Spending on significant others anticipated to increase this Valentine's Day, including purchases of jewelry and clothing
Disconnect between top-level execs and shoppers on customer experience and relevance found in study
Technology, communications preparedness and training can aid staff and shoppers alike